Welcome to PRIMADONNA Shop, where luxury meets comfort in premium lingerie. These Terms and Conditions outline the rules and guidelines for using our website (luxelingeriesales.com) and purchasing our products. By accessing our site and making a purchase, you agree to these terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to purchase our products. By using our site, you confirm you meet this requirement.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining its confidentiality and all activities under your account.

1.3 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Misrepresent your identity or provide false information

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium lingerie collections including:

  • Anti-Chafe wear
  • Babydolls and Chemises
  • Balcony and Bikini bras
  • Bralettes and Bras (including full bust options)
  • Bridal Collection and Foundations
  • Comfort and Everyday wear
  • Specialty items like Breast Tape and Brazilian Briefs

Colors may vary slightly due to monitor settings. Please refer to size charts carefully.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Considerations

For health and hygiene reasons, the following items cannot be returned:

  • Breast Tape
  • Brazilian-style Briefs
  • Bridal Collection items (due to custom sizing)

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order.

3.4 International Orders

We ship worldwide except certain remote areas in Asia. Customers are responsible for:

  • Customs duties
  • Import taxes
  • Other fees imposed by your country

4. Shipping Policy

4.1 Shipping Options

We offer:

  • Standard Shipping ($12.95 via DHL/FedEx) – 10-15 business days after shipment
  • Free Shipping (orders over $50 via EMS) – 15-25 business days after shipment

Note: Delivery times are estimates and may vary, especially for international destinations.

4.2 Unserviceable Areas

Some remote areas in Asia and other regions may not be serviceable. We’ll notify you if we cannot fulfill your order due to location.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of receipt. Items must be:

  • Unworn and unwashed
  • With original tags and packaging

5.2 Return Process

  1. Email [email protected] within 15 days
  2. Wait for approval and RMA number
  3. Repackage securely with all original items
  4. Ship to our atelier using trackable method

5.3 Refunds

Refunds are issued to original payment method within 3-5 business days of receiving your return. Original shipping fees are non-refundable.

5.4 Exchanges

We’ll ship replacements after processing your return. Price differences will be adjusted accordingly.

5.5 Damaged/Incorrect Items

Contact us immediately with photos at [email protected]. We’ll arrange replacement/refund and cover return shipping.

6. Intellectual Property

All content on our site (logos, designs, text, images) is our property or licensed to us and protected by copyright laws. You may not use our intellectual property without written permission.

7. Limitation of Liability

PRIMADONNA Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (e.g., natural disasters, pandemics)
  • Incorrect care of garments after purchase

Our total liability for any claim related to our products shall not exceed the purchase price of the item(s) in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by the laws of Canada, without regard to conflict of law principles.

11. Contact Us

For questions about these Terms or our products:

PRIMADONNA Shop
4852 th Avenue, Wekweti, CA X0E 1W0
Email: [email protected]
Website: luxelingeriesales.com