At PRIMADONNA (“we,” “us,” or “our”), we believe your privacy deserves the same exquisite care as our premium lingerie collections. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit luxelingeriesales.com (the “Site”) or purchase our products.

1. Information We Collect

We collect information with the same discretion we apply to our elegant packaging:

  • Personal Details: Name, email address, shipping/billing address, phone number, and payment information when you make a purchase (processed securely through our PCI-compliant system)
  • Order Information: Products purchased, sizing preferences (including bra size selections), and transaction history
  • Device & Browsing Data: IP address, browser type, operating system, and Site usage patterns through cookies (see Section 6)
  • Communications: Correspondence with our customer care team at [email protected]

2. How We Use Your Information

We handle your data with the same precision as our couture craftsmanship:

  • Process orders for our luxury lingerie collections (from bridal foundations to everyday bralettes)
  • Provide personalized service, including size recommendations based on previous purchases
  • Improve our product offerings and Site experience
  • Communicate about orders, promotions (with your consent), and exclusive collections
  • Prevent fraud and ensure transaction security
  • Comply with legal obligations

3. Data Sharing & Disclosure

We treat your information with the confidentiality of our discreet billing:

  • Service Providers: Trusted partners for payment processing (Visa/MasterCard/JCB/PayPal), shipping, and IT services—all bound by confidentiality agreements
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In connection with a merger or sale of assets, with notice
  • Never Sold: We do not sell your personal information to third parties

4. International Data Transfers

As we serve confident women globally (excluding some Asian countries and remote regions), your data may be transferred to and processed in countries with different privacy laws. We implement safeguards to ensure your information remains protected.

5. Data Security & Retention

We protect your data with the same dedication as our 256-bit SSL encrypted checkout:

  • Industry-standard security measures including encryption and access controls
  • PCI-DSS compliant payment processing with no sensitive data stored on our servers
  • Data retention only as long as necessary for business or legal purposes

6. Cookies & Tracking Technologies

Our Site uses cookies—like the perfect fit—to enhance your experience:

  • Essential Cookies: For site functionality and secure checkout
  • Analytical Cookies: To understand how customers browse our collections
  • Preference Cookies: To remember your size selections and regional settings

You may adjust cookie settings through your browser, though this may affect Site functionality.

7. Your Rights

You maintain control over your information, just as you do with our convertible bra styles:

  • Access, correct, or request deletion of your personal data
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request data portability where applicable

To exercise these rights, please contact us at [email protected]. We may verify your identity before processing requests.

8. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect children’s data.

9. Policy Updates

We may update this policy as our collections evolve. Significant changes will be communicated through our Site or email.

10. Contact Us

For privacy inquiries or to speak with our customer care team:
PRIMADONNA Shop
4852 th Avenue, Wekweti, CA X0E 1W0
Email: [email protected]

From our atelier to your wardrobe, we’re committed to protecting your privacy with the same excellence we bring to every stitch of our lingerie.