At PRIMADONNA, we believe luxury lingerie should be as effortless to wear as it is to shop for. Below you’ll find answers to our most commonly asked questions about our premium products and services.

About Our Products

What types of lingerie does PRIMADONNA specialize in?
We specialize in luxury lingerie designed for comfort, elegance, and versatility. Our collections include:
  • Anti-chafe designs for all-day comfort
  • Convertible and front-closure bras for effortless wear
  • Full bust bralettes and bras in extended sizes
  • Bridal and special occasion foundations
  • Brazilian and balcony styles for confident silhouettes
  • Everyday essentials with premium detailing
How do I determine my correct bra size?
We recommend using our detailed sizing guide (available on product pages) for the perfect fit. Our bras range from standard to full bust sizes, with particular attention to comfortable support in our bralette and full bust collections.
What makes PRIMADONNA lingerie different?
Each piece is crafted with meticulous attention to detail, featuring:
  • Anti-chafe seams for all-day comfort
  • Convertible designs for versatile wear
  • Premium fabrics that combine luxury with durability
  • Discreet yet elegant construction
  • Thoughtful details like front closures and balcony support

Ordering & Account Information

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
How can I track my order?
All orders include real-time tracking information which will be sent to your email once your package ships. You may also log into your account on our website to view order status.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer care team at [email protected] immediately. We’ll make every effort to accommodate your request if your order hasn’t yet entered the processing stage.

Shipping & Delivery

What are your shipping options?
We offer two refined shipping methods:
  1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
  2. Complimentary Shipping (15-25 business days via EMS) – Free for orders over $50
Please allow 1-2 business days for order processing and quality checks before shipping.
Do you ship internationally?
Yes, we proudly serve confident women in over 35 countries worldwide. Currently, we are unable to ship to some Asian countries and remote regions. During checkout, you’ll be able to see if we deliver to your location.
Is packaging discreet?
Absolutely. All PRIMADONNA orders are packaged in elegant, discreet packaging that protects your delicate lingerie while maintaining your privacy.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. To be eligible for return:
  • Items must be in original condition with all tags attached
  • The return process must be initiated within 15 days of delivery
  • Original payment method will be refunded
Our multilingual customer care team makes the process hassle-free.
How do I initiate a return?
Please contact our customer care team at [email protected] to begin the return process. We’ll guide you through each step and provide return instructions.
Are there any items that cannot be returned?
For hygiene reasons, breast tape and any intimate items without protective packaging cannot be returned unless defective.

Additional Assistance

How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We’re committed to providing personalized assistance for all your PRIMADONNA needs.
Where is PRIMADONNA located?
Our atelier is located at 4852 Th Avenue, Wekweti, CA X0E 1W0, Canada. From this location, we carefully prepare each order for our global clientele.

We invite you to experience the PRIMADONNA difference—where every stitch, every seam, and every delivery is designed to celebrate your confidence. For any questions not covered here, please don’t hesitate to contact us.