At PRIMADONNA Shop, we understand that true luxury extends beyond our exquisite lingerie—it’s about delivering your carefully curated pieces with the same attention to detail and elegance that goes into their creation.

Seamless Global Delivery Options

From our Canadian atelier to your doorstep, we offer two refined shipping methods to suit your needs:

1. Standard Shipping (10-15 business days)

For those who desire their luxury lingerie with premium efficiency, our Standard Shipping via DHL or FedEx ensures your PRIMADONNA pieces arrive within 10-15 business days after processing. A modest shipping fee of $12.95 applies to all orders.

2. Complimentary Shipping (15-25 business days)

For orders over $50, we’re pleased to offer our Complimentary Shipping service via EMS. This elegant solution delivers your carefully packaged items within 15-25 business days after processing—perfect for those who appreciate both luxury and value.

Our Delivery Promise

Every PRIMADONNA order receives our signature care:

  • 1-2 business days of meticulous order processing and quality checks
  • Discreet, elegant packaging that protects your delicate lingerie
  • Global reach serving confident women in 35+ countries (excluding some Asian and remote regions)
  • Real-time tracking provided for all shipments

Effortless Returns

Should any item not meet your expectations, our return policy reflects our commitment to your satisfaction:

  • 15-day window to initiate returns from delivery date
  • Hassle-free process managed by our multilingual customer care team
  • Original condition requirement with tags attached

Payment Options for Discerning Clients

To complement our luxury service, we accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

“Just as our anti-chafe seams and convertible straps are designed for effortless wear, our delivery services are crafted for seamless satisfaction—because true luxury should never compromise on comfort or convenience.”

For any delivery inquiries, our dedicated customer care team at [email protected] stands ready to provide personalized assistance.

We invite you to experience the PRIMADONNA difference—where every stitch, every seam, and every delivery is designed to celebrate your confidence.